FAQ


Here you can find our frequently asked questions. If you need more information please contact us via the contact page.
 
How much is delivery?
Standard delivery costs from £2.29 to £3.79 depending on what products you buy and takes 3-5 working days and Faster Delivery costs £5.99 and takes 1-2 working days. Postage costs are based on weight.
Can I get my order quicker?
If you order before 2pm and you choose Faster Shipping then your order will be dispatched next working day. We aim to post all orders next working day but orders can take up to 3 working days.
I see something I like but it's out of stock. Will it come back into stock soon?
We buy new stock everyday but it just depends on how popular the item is. Some items may be discontinued once stock runs out. If you want to know when an item you like is out of stock will be back in then contact us at twinkletootsies@yahoo.com
Where are you based?
We are based in Glasgow.
Do you have a shop or just online?
We are currently an online only retailer.
Do your brand shoes come in boxes?
All branded shoes come in our own shoe boxes unless stated otherwise.
What payment options do you have?
We accept Paypal, all major credit/debit cards and also offer Payment Plans.
What are your payment plan options?
To open a payment plan add the items to your basket, click on the partial.ly button and open an account. A deposit of between 25% to 75% of your order amount has to be paid. Then fixed weekly or monthly payments will be taken from the same card. You have up to 8 months to pay off the remaining balance (you can choose how long you want to take to pay it off and how frequently). 
Then once the total amount is paid your order will be shipped. There is no minimum order amount. 
 
I am unhappy with my order, how do I get a refund?
If, for any reason, you are not happy then we can offer an exchange or refund once we receive the items back. Returns must be made within 14 days of the day you received your order. Return postage if at the buyers own cost.
The return address is -
Twinkle Tootsies
217 Ritchie Park
Johnstone
PA5 8JL
Please contact us before.
How long does it take to be refunded?
Once we receive the returned items your refund will be sent. Refunds can take up to 3 days to reach your bank.
 
What countries do you deliver to?
We now deliver to all countries.
We have the right to cancel orders at any time. This may be due to suspected fraudulent behaviour. 
 
 
 
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